Answer 15 questions
You walk through the five themes that determine customer value after purchase.
Free Customer Value Quickscan
Where is customer value leaking?
Discover in a few minutes where retention, onboarding, Customer Success or lifecycle communication is currently slowing growth. You get an immediate personal score profile and a concrete first step.
For SaaS, subscriptions, memberships, e-commerce and service organisations.
RetentionCLVOnboardingCustomer Success
See your score profile
You see where the foundation is strong and where customer value is probably leaking.
Choose your first step
You get a logical starting point for analysis, an experiment or a strategy call.
Why this scan
Acquiring new customers only truly helps when existing customers stay.
The quickscan looks at the elements that determine whether customers continue to experience value: customer value, retention, onboarding, follow-up and lifecycle. This helps you see faster whether the problem sits in data, the customer journey, communication or Customer Success.
Do you measure customer value?
Without visibility into CLV, segments and churn, you often steer on revenue growth without knowing which customers are truly building value.
Do customers experience value quickly enough?
Onboarding and activation often determine whether customers stay, expand or become inactive.
Do you follow up proactively?
Customer Success and lifecycle communication make risks and growth opportunities visible earlier.
For whom
For organisations where existing customers carry growth.
The scan fits when repeat purchase, renewal, usage, activation or expansion is important to your model.
Recognisable?
- You want to know why customers drop off or become less active.
- You lack clarity on CLV, retention or churn by segment.
- Onboarding takes a lot of attention, but the impact is unclear.
- Customer Success is still too reactive.
- You see growth opportunities with existing customers, but do not know where to start.
What you get
A compact result that gives direction.
No heavy report. A clear diagnosis of the theme that deserves attention first.
Total maturity score
An indication of how strongly customer value is currently organised.
Score by theme
See differences between CLV, retention, onboarding, Customer Success and lifecycle.
Main improvement area
The theme where the biggest first lever seems to be.
Practical next step
A concrete starting point for analysis, an experiment or a conversation.
Improving retention does not start with more isolated actions, but with seeing more clearly where customer value disappears along the way.Valtion - specialist in retention and Customer Value growth
Frequently asked questions
Accessible enough to start now.
Do I need to have figures ready?
No. The scan is an initial diagnosis. Figures help later to deepen the outcome.
Do I get an immediate result?
Yes. After the questions and your details, you immediately see your score profile on the page.
Is this only for SaaS?
No. The scan is also relevant for subscriptions, memberships, e-commerce and service businesses.
Am I committed to anything?
No. You can use your result as a starting point and optionally schedule a no-obligation strategy call.
Start here
Go to the questionsTake the quickscan in a few minutes.
Answer the questions based on how your organisation works today. In doubt? Choose 'Partly'.
Free quickscan
Your score profile
Complete all 15 questions. After that, we ask for your details so your result can be prepared.
Use the answers as a first direction. The value is not in scoring perfectly, but in getting clear on where your first improvement can have the most effect.